How we work: from first visit to working app

We never start with a product. We start by visiting your property, establishing what you want to see, and only then designing the system. Six steps, none of which we skip, so that you know in advance what is coming and afterwards exactly what you have.

The six steps

1. We visit. Blind spots, light and cable routes are not visible from a desk. We walk the property with you. This takes about forty-five minutes and can be done in the evening.
2. We establish what you want to see. Faces, number plates, overview or movement. This choice determines everything that follows and is the most important part of the process.
3. Plan and quote. Camera positions, cabling, storage and network, set out in a clear quote. You know what you are getting, why it is placed there, and what it costs. Available in English.
4. Installation by our own engineers. On a date that suits you. Cabling is concealed wherever possible and the site is left clean.
5. Configuration. A camera that is mounted is not yet a camera that works. We set the image, check night performance, configure detection so that alerts are meaningful, and apply privacy masks.
6. Handover. We leave when it works and you understand it. The app is on your phone, you know how to review footage and how to export it if something happens.

What we ask of you

An hour of your time for the survey, honesty about what actually worries you, and someone at home on the installation day. If you are renting, tell us at the survey rather than afterwards, so that we can plan a solution your landlord will accept.

After the installation

Equipment eventually fails, routers get replaced and providers change things. We run our own help desk on weekdays between 08:30 and 17:00, staffed by people who can look up your installation. Maintenance is not a compulsory subscription: you can arrange periodic checks, or simply call us when something is wrong.

Frequently asked questions

Is the survey free?

Yes, and it comes without obligation. You receive our findings in writing with an indication of cost, even if you decide not to proceed with us.

How quickly can you come?

Usually within a week for a survey. Installation depends on the size of the job and on your availability.

Do you work with one brand?

No, we install eight. That means we can tell you when a particular brand does not suit your situation, which an installer tied to a single supplier cannot.

More

See where we work or read about camera security.